Frequently Asked Questions
- How long will it take to dispatch my order?
Our dispatch times vary depending on the piece you've ordered:
• Classic B&C Hoodies (Collegiate Hoodie & Athletic Club Hoodie) and Shorts — dispatched the same business day.
• T-Shirts + Relaxed & Baggy Hoodies — made to order and dispatched within 1–7 business days.
Please note that delivery timeframes are in addition to the dispatch times above.
- How long will it take to receive my order?
Estimated delivery timeframes after dispatch:
• New Zealand: 1–2 business days
• New Zealand (Rural): 1–3 business days
• International: 3–10 business days
• Express International: 2–6 business days
Delivery timeframes are estimates only and may vary due to customs processing and local courier networks.
- What is your return policy?
We accept returns on eligible items within our return window, provided they are returned in their original condition — unworn, unused, with tags attached, and in their original packaging.
To arrange a return, please contact us at info@booandco.nz with your order number and reason for return. We’ll provide you with the next steps and return instructions.
Please note that proof of purchase is required for all returns.
- How do I exchange my item?
If you would like to exchange your item for a different size or style, simply contact us at info@booandco.nz and we'll be happy to assist.
To ensure your preferred item doesn't sell out, we recommend placing a new order and returning your original item to us. Once your return has been received and approved, we can issue a refund for the returned item.
Alternatively, if you would prefer, we can issue a store credit once your return has been received and approved, which can be used towards your new order.
To be eligible for a return, items must be unworn, unused, with tags attached, and returned in their original packaging.
- What is the difference between the Baby Tee and the Premium Baby Tee?
Baby Tee
A 90s-inspired, boxy baby tee designed with a more cropped silhouette.
• Made from 175gsm cotton jersey — lightweight and breathable
• Cropped, shorter length for a more statement fit
• Best for warm days and a true vintage-inspired look
Premium Baby Tee (formerly Short-Fit Tee)
A refined take on the baby tee with a softer, more elevated feel.
• Made from 100% premium combed cotton (185gsm) — softer and slightly thicker
• Slightly longer length for more coverage
• Designed for everyday wear with a more modern, comfortable fit
Which should I choose?
Choose the Baby Tee if you prefer a more cropped, vintage-inspired fit.
Choose the Premium Baby Tee if you want a softer fabric and a little more length and coverage.